Last Updated: 15 May 2026
This Privacy Policy explains how silent-hatchback ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.
Information We Collect
Information You Provide
When you contact us or request our services, we collect:
- Name and contact information (email address)
- Service preferences and enquiry details
- Any additional information you choose to provide in forms or communications
Information Collected Automatically
When you visit our website, we may collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Communicate with you about our services
- Improve our website and service offerings
- Comply with legal obligations
- Protect against fraud and abuse
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: When you provide explicit consent for specific processing activities
- Contract: When processing is necessary to fulfil our service agreement with you
- Legal Obligation: When we must process data to comply with legal requirements
- Legitimate Interest: When we have legitimate business interests that don't override your rights
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting business
- Professional advisors (lawyers, accountants) when necessary for service delivery
- Regulatory authorities when required by law
All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Duration of our business relationship
- Legal and regulatory requirements (typically 7 years for financial records)
- Resolution of disputes and enforcement of agreements
Your Rights
Under GDPR and Irish data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restriction: Request limitation of processing in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time (without affecting lawful processing before withdrawal)
To exercise these rights, contact us at [email protected].
Cookies
Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookies Policy.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
International Data Transfers
Your information is primarily processed and stored within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (Ireland) at:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie
Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Address: 42 Merrion Square East, Dublin 2, D02 X576, Ireland